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FAQS
General
What is Freightlancer.com?
Freightlancer is a combination of a marketplace and management system, but with a global reach. It’s simplifying the supply chain for shippers and transport companies. Freightlancer services the mining, construction, tunnelling, rail, oil & gas industries, as well as adding the new service of providing rapid metro delivery with the network of over 30 million freelancers from the Freelancer.com global marketplace. Freightlancer facilitates the fast, reliable and cost efficient transport of freight while ensuring a high standard of compliance. Freightlancer is a subsidiary of Freelancer Limited (ASX:FLN).
After personally experiencing the hassles, paperwork – and guesswork – of reliably transporting freight, combined with the upcoming pressures from the Chain of Responsibility updates, we decided Australia needs a better way to connect shipper and operators like never before. Welcome to the world of Freightlancer.
Since 2016 we’ve been perfecting our site to be simple to use, super reliable and convenient for all parties. If you’ve ever experienced hassles transporting freight it’s time to join us.
Which type of customers do you serve?
We’ve built the platform to be sophisticated and robust enough for it to streamline and enhance the supply chain of major companies, while being simple enough to be used by those who have small or infrequent loads. Whether you’re a Shipper or a Transport Operator you’ll benefit from our safe, reliable and convenient service. Come and try Freightlancer. Creating an account is totally free!
How do I know I can trust the Transport Operator or Shipper in the platform?
As a Shipper it’s great to know we vet all our Transport Operators before they are able to join us, then provide you with all their details and a direct line of communication so you know exactly where your load is at all times.
As a Transport Operator it’s great to know our Milestone Payment allows a safe and secure way to promptly receive payments. Shippers pay for the loads using our Milestone Payment System and we hold the funds until the load is delivered and released by the Shipper.
This means both parties benefit from complete transparency and a platform that ensures you’re only ever dealing with trustworthy partners.
Loads
Finding Loads to move
Before you start looking for work, make sure that your profile is complete and updated. On Freightlancer.com, your profile will serve as your portfolio. In order to bid on projects, you will be required to verify your email and update your basic profile information. In addition to that, you need to add your preferred load types.
Once you are all set, you can start finding work through the Browse Loads page, which you can access by clicking the Browse Loads button in the top navigation bar.
Browse Loads button in navigation barBrowse Loads pageBidding on a load
Get notified when a new project is posted in your preferred load types through live notifications.
Live Notifications for loads posted in preferred load type
Posting a Load
Posting loads is easy.
From the main menu bar, click Post a Load .
Describe your load and provide its requirements. Be as detailed as possible. Update your load pickup and delivery location and time Posting a load initial steps Add accurate dimensions and load type information so that transport operators can provide detailed bids Upload any photos and files (optional) that can help explain your load requirements more clearly. Specify required vehicle types (optional) if we have any.
Click Post My Load button.
Posting a load final steps
Bidding on Loads without GST
After completing the bidding requirements, you can proceed to bid on loads:
Click Browse Loads from the main menu and view lists of Loads available to bid on. Click the expand icon on the right to see a preview of the load details
To view more details about the loads that you are interested in, simply click on the View button. Read the Load description thoroughly. When you are certain that that the load is right for you, start filling out the bidding form found below the Load description. Enter your bid amount, delivery time and detailed proposal. Take note that you can include GST on your bid if you are registered for GST by adding your sales tax information in Payment & Financials section of your account settings. On the Suggest a Milestone part, you can propose a breakdown of the tasks needed to complete the project and indicate their corresponding Milestone Payments.
Click Place bid to submit your bid.
Bidding on a load if not registered for GST
Bidding on Loads with GST
If you are registered for GST, you can follow the below steps to add GST to your bids:
Click Settings from the main menu.
Settings from main menu
Click Payment & Financials from the main menu.
Payment and Financials in Settings page Add a Sales Tax by providing your ABN number. Adding sales tax
Once you have successfully saved a Sales Tax, GST will be automatically added to all your bids. We also automatically generate an invoice between you and the client and GST will be recorded in the invoice automatically.
If you are registered for GST, you can choose to break down your bid so that it includes GST. You can do that by setting up a sales tax in the Payments & Financials section of your account settings. Here is how your bid form will look if you set up your tax settings. GST will be automatically added to your bid and shown to the shipper. It will also be captured in invoices generated in the system. Refer to Freightlancer Fees for more details.
Bidding on a load if registered for GST
Payments
Freightlancer Fees
While it is free to sign up , post loads, place bids, and discuss project requirements, once an awarded freelancer accepts to work on a project, we may charge a small project fee relative to the value of the selected bid, as an introduction fee.
Fees are generally non-refundable. Refund or adjustment requests of these fees are subject to review prior to approval.
For Shippers
Freightlancer is free to sign up, post a load, receive bids from transport operators, review the transport operator's profile and discuss the requirements. If you choose to award the project, and the transport operator accepts, we charge you a small fee relative to the value of the selected bid, as an introduction fee.
A fee of 3.3% or $3.30 AUD (whichever is greater) is levied at the time a load that has been awarded by you has been accepted by each transport operator you award. The fees include GST.
To illustrate, let's have a $1000 load. As soon as the awarded transport operator accepts, a fee of $33 will be charged.
For Transport Operators
Freightlancer is free to sign up, create a profile, select your preferred load types, receive load notifications, discuss load details with the shipper and bid on loads.
If you are awarded a load, upon release of payment, we charge you a small fee relative to the value of the selected bid, as an introduction fee. If you are subsequently paid more than the original bid amount, we will also charge the fee on any overage payments.
The fee for loads is 11% or $5.50 AUD, whichever is greater. The fees include GST.
If you are registered for GST, you can choose to break down your bid so that it includes GST. You can do that by setting up a sales tax. To illustrate, let's have a load where you bid with $1000 AUD excluding GST. You will see the breakdown of $100 GST in the bid. Your total bid amount is $1100. Upon delivery of the load you will be paid $1100. At the same time, you will be charged a fee of $121 AUD (calculated as 11% of $1100). Therefore, the net amount paid to you in this case is $979 AUD after deduction of the fees.
Bidding on a load if registered for GST
If you are not registered for GST, you can choose to bid without seeing the GST breakdown in your bid. To illustrate, let’s have a load where you bid $1000. You will not see any GST breakdown in this case. Upon delivery of the load you will be paid $1000. At the same time, you will also be charged a fee of $110 AUD. Therefore, the net amount paid to you in this case is $890 AUD after deduction of the fees. Below is an example of a bid form if you are not registered for GST and bid without enabling the GST breakdown.
Bidding on a load if not registered for GST
Milestone Payments
The Milestone Payment system is the recommended mode of paying transport operators on the site. It offers protection to both shippers and transport operators by giving equal control over created payments for awarded loads. Every Milestone Payment that is created will have its own invoice that can be viewed and downloaded from the project page itself. Using the Milestone Payment System also makes our Dispute Resolution Service available to you, which allows contesting the return or release of in progress Milestone Payments.
For Shippers
Creating Milestone Payments automatically charges the shipper's account balance or verified payment method. Freightlancer.com will then hold the funds until the shipper chooses to release them to their transport operator.
From the project’s Payments page, under Created Milestones, you can view the Milestone Payment you created. Under actions, you have the following options: 1) Release, 2) Request Cancellation, and 3) Dispute.
Releasing Milestone Payments transfers the funds to the transport operators’s account. By releasing payments, the shipper acknowledges that the load has been delivered. charged.
For Transport Operators
You can view the created Milestone Payments from the project page.
Under actions, you have the following options for the Milestone Payment: 1) Request Release, 2) Cancel, and 3) Dispute.
Cancelling Milestone Payments cancels the pending payment and returns the funds to the shipper's account. Note that cancelled Milestone Payments can no longer be disputed through the Dispute Resolution Service.
Withdrawing Earned Funds
Transport operators can withdraw their earnings via any of these methods:
(Bank) Express Withdrawal (Bank) Wire transfer: minimum withdrawal amount is $500 USD PayPal: requires PayPal verification Skrill: only supports EUR and GBP
You are required to verify your account before you can start a withdrawal. Send the following vetting documents to vetting@freightlancer.com to verify your account.
Driver’s License (front) ASIC Certificate or ABN Registration Form Certificate of Currency for Cargo Transit Certificate of Currency for Public Liability
When your account is fully vetted and you are ready to withdraw, follow the steps below. Make sure to use your own withdrawal account details. And for the address field, use your physical address. Address in/containing P.O Box is not accepted.
Click your profile picture thumbnail from the main menu bar. Then, choose Withdraw funds. Select your preferred method to receive your earnings, and provide the details required for your selected withdrawal method.We recommend that you use Express Withdrawal to withdraw your funds faster. Indicate how much you wish to withdraw.
Click Withdraw Funds to submit your request.
Withdrawing Funds
To validate your request, a verification code will be sent to your phone number everytime you file a withdrawal. After successfully entering the correct code, a Pending Withdrawals section, where you will see the details and status of your withdrawal, will appear in the Withdrawals page.
Pending Withdrawals
Cut-off and Processing Times
Withdrawal requests will follow these cut-off and processing times:
7 AM on Monday AEST (Sydney time) to be processed Tuesday (Sydney time) 7 AM on Thursday AEST (Sydney time) to be processed Friday (Sydney time)
Note that only one withdrawal request can be processed at a time. If you attempt to submit a new withdrawal request while the first one is still to be processed, you will need to cancel the existing request so you can submit a new one with your desired amount and withdrawal method.
Support
How can I contact you if I have a problem?
Get immediate support Mon-Fri: 7am-6pm, Sat-Sun: 9am-3pm (AEST):
Outside support hours: Leave a message for support
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