faqs

We’ve built the platform to be sophisticated and robust enough for it to streamline and enhance the supply chain of major companies, while being simple enough to be used by those who have small or infrequent loads. Whether you’re a Freight Owner or a Transport Operator/Driver you’ll benefit from our safety, reliability and convenience. Come and try our service. Creating an account is totally free!

All smartphones have location services. When drivers enable location services while using the Freightlancer app, Freight Owners will be able see the driver’s current location.

Yes! We’ve worked closely with the National Heavy Vehicle Regulator (NHVR) to make meeting the new CoR laws simple for drivers and Freight Owners. We built into our system the need for every person in the supply chain to take steps that prevent mass violations, overloading and dimension/fatigue/speed offences using a combination of smart features.

Fatigue Management
To ensure drivers comply with work/rest hours, our GPS signals track their movements and can use automated messaging to alert the driver and transport company if they need to take a break. We’re also working on another feature requiring drivers to confirm at time of accepting a load that they have the available hours required to complete the job.

Speed Management
Using the same GPS tracking as above, we can monitor a driver’s speed and alert them, and the transport company, if they are going too fast.

Load Restraint
Our document framework, made available to all drivers upon registration, includes the recently released NTC guidelines for lashing procedures. These require drivers to take photos that prove correct placing and that they have made sure to conform with the restraints have been used on collection of the load. Conversely, Freight Owners to confirm placing and lashing were correct on delivery. Drivers should receive automated reminders to ensure this task does not get missed.

Mass Management
Upon registration, Freightlancer requests each transport company to provide their policies and procedures for mass management. It is the Freight Owner’s responsibility when posting a load to confirm the weights provided in the post are true and accurate to the best of their knowledge. To assist in providing accurate information, in addition to photos of the load item, Freight Owners may upload diagrams or spec sheet attachments in any file format when posting a load to Freightlancer.

We don’t charge subscription fees, instead we operate a lean commission-based model of approximately 6% on the total value of each load, half of which goes toward merchant fees, insurance fees and other administrative costs. So that there are no surprises, the commission is automatically factored into each load, kind of like how Uber operates, so you won’t pay more than the price you set or accept.

Once you have completed your load and marked it as ‘delivered’ in your account, this will notify the Freight Owner that you have successfully delivered their load. The Freight Owner will confirm this by selecting ‘confirm delivery’ in their account. After the Freight Owner confirms, your payment will be disbursed. The standard bank processing times of 1-3 days apply.  

As a Freight Owner it’s great to know we vet all our Transport Operators before they are able to join us, then provide you with all their details, a direct line of communication and GPS tracking so you know exactly where your load is at all times.

As a Transport Operator it’s great to know we require pre-payment from the Freight Owner, which is then held in escrow and released as soon as you complete your delivery.

This means both parties benefit from complete transparency and a platform that ensures you’re only ever dealing with trustworthy partners.

Upon accepting a quote you will be asked to process the payment. Your payment will be securely held in the Freightlancer escrow account until at the point you have confirmed the delivery of your load. 

As a Freight Owner it’s great to know we vet all our Transport Operators before they are able to join us, then provide you with all their details, a direct line of communication and GPS tracking so you know exactly where your load is at all times.

As a Transport Operator it’s great to know we require pre-payment from the Freight Owner, which is then held in escrow and released as soon as you complete your delivery.

This means both parties benefit from complete transparency and a platform that ensures you’re only ever dealing with trustworthy partners.

Get immediate support Mon-Fri: 7am-6pm, Sat-Sun: 9am-3pm (AEST):

Outside support hours:

  • Video tutorials
  • Support docs

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